Giving and Receiving Effective Feedback

Research shows that the vast majority of employees want some feedback at work. However, we also know from neuroscience that receiving feedback can set off fight, flight, freeze, or fawn responses in recipients. So, what do we do? This workshop will explore tools for both giving and receiving effective feedback in an inclusive way.

We present core concepts on growth mindset and reframe how teams understand “feedback” to promote and culture of organizational learning and employee development. We help participants understand how bias can impact feedback and offer concrete tools to de-bias feedback and better give and receive feedback.

Learning Outcomes

  • In-depth understanding of psychological concepts that make receiving and giving feedback difficult

  • Skills to reflect on your own feedback response patterns and deal with difficult feedback

  • Tools for improving individual and team performance

  • An applicable framework for giving effective feedback

Content May Include

  • Terminology around elements of growth mindset, cognitive dissonance, stereotype threat, reframing and how these impact feedback conversations

  • Intersectional lens - considering the nuance of different identities (gender, sexual orientation, class, ability and race etc.)

  • Pragmatic tips and techniques on manager-employee communication and practices

Methodology

Learning sessions are highly interactive and participatory to encourage active learning and engagement with the material. Workshops will likely include lecture presentation, large group discussion and scenario discussion facilitated through virtual tools.